Refund and Returns Policy for LolliBeautys

Effective Date: January 17, 2025

At Lolli Beauty, we prioritize your satisfaction. This Refund and Returns Policy outlines your rights and our responsibilities regarding returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be unused, in original condition, and in their original packaging.
  • Return requests must be initiated within 30 days of the purchase date.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Gift cards
  • Sale or clearance items
  • Opened or used beauty products for hygiene and safety reasons

3. Return Process

To initiate a return:

  1. Contact us at info@lollibeautys.com with your order number and reason for return.
  2. Our team will provide a return authorization and instructions.
  3. Ship the item(s) to the following address:
    2208 Jerome Avenue, Edinburg, Texas, United States

4. Refunds

Refunds are processed as follows:

  • Refunds are issued to the original payment method.
  • Processing time: 5–10 business days after we receive the returned item(s).
  • Original shipping costs are non-refundable unless the return is due to our error.

5. Damaged or Defective Items

If your order arrives damaged or defective:

  • Notify us within 7 days of receiving the item.
  • Provide photos and a description of the issue.
  • We will replace the item or issue a full refund, including shipping costs.

6. Exchanges

We offer exchanges for defective or damaged products. Follow the same steps as the return process.

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or sent in error.
  • Ensure that the item is securely packaged to prevent damage during transit.

8. International Returns

For international orders:

  • Returns are subject to customs clearance and additional shipping fees.
  • Customers are responsible for any duties or taxes incurred during the return process.

9. Contact Information

For inquiries about returns or refunds, contact us: